Privacy Policy

1. General

Lodewijckx NV, Eindhoutseweg 32 in 2431 Veerle-Laakdal, and its sister companies, take the measures mentioned in this privacy policy to protect your privacy. We consider the protection of the personal privacy of our customers, business contacts, and visitors to our website important. With this privacy policy, we aim to inform you as effectively as possible about which data we collect, why we do so, and how you can control it.

Lodewijckx Group reserves the right to modify this privacy policy at any time, provided that it notifies users via the website or email.
The changes automatically take effect after publication.The processing of personal data within Lodewijckx Group is subject to Belgian law.

2. Collection of personal data

Lodewijckx Group collects, records, and processes personal data of its customers, business contacts, and visitors to its websites. By ‘personal data,’ we mean data that relates to an identifiable person and that (i) you provide to us yourself, (ii) we assign to you for the use of our products and services, (iii) we obtain through the use of our products and services, (iv) we have received via third parties.

2.1. Explicitly provided personal data

Certain personal data must be explicitly provided, such as when registering for our mailings, purchasing products, and participating in a contest. These data are considered to have been provided to us voluntarily by you.

Depending on the service used, this may include the following categories of personal data:

  • Name, first name, salutation, gender, date of birth, language preference, or age.
  • Postal address, postal code, city, email address, telephone number, mobile or cell phone number.
  • Professional data (profession, position, …) if relevant given the nature of the service.
  • Any preferences or interests you communicate via registration forms, social media, actions, mobile applications, contests, etc.
  • Responses to questions regarding feedback on our products and/or services as part of satisfaction or market research.
  • Where relevant: financial data and data concerning your creditworthiness.

As prescribed by law, we do not process sensitive data such as, among other things, data about your racial or ethnic origin, political opinions, sexual preferences, and health.

2.2. Automatically corrected personal data

Other data are collected automatically when using our websites through cookies or other systems that register information such as IP address, device used, site or application usage, language, and browser type, etc.

We use this data, among other things, to provide you as a customer with a better and more personalized experience and to adjust and improve our offers and products.

3. Storage and access to personal data

The personal data thus explicitly provided or automatically collected are included and processed in the database of Lodewijckx Group, Eindhoutseweg 32 in 2431 Veerle-Laakdal.

Lodewijckx Group is responsible for processing this personal data and monitors the processing performed by other parties at its request.

The data are also automatically accessible to other companies and sister companies of Lodewijckx Group such as Euro Ei Bvba and Pulviver.

Lodewijckx Group will not retain your data longer than legally permitted and necessary for the purposes mentioned in this document.

4. Processing of personal data

The data collected as described above can be combined with each other to better tailor our offers, products, and/or services to your personal needs. Your personal data may be enriched or supplemented with additional data, either publicly available or obtained from external partners or data providers.

By ‘data processing,’ we mean any processing of personal data. The concept of ‘processing’ includes collecting, recording, organizing, storing, updating, modifying, retrieving, consulting, using, distributing, or otherwise making available, combining, archiving, deleting, or ultimately destroying personal data.

We process personal data for various purposes, each time ensuring that only the data necessary to achieve the intended purpose are processed.

We use personal data:

  • When we have obtained permission
  • In the context of preparing or executing a contract or agreement
  • To comply with the legal or regulatory provisions to which we are subject
  • When Lodewijckx Group has a legitimate interest, in which case we always strive for a balance between that interest and respecting the privacy of the data subject.

In some cases, we use anonymous, aggregated data for commercial purposes or external reporting. These data can never be traced back to an individual.

5. Purposes of processing personal data

With consent, where required, we collect and process personal data for the following specific purposes:

Providing products and services:

Managing customer administration to deliver products or provide services, such as sending and delivering a purchased product or selecting winners for contests you participated in.

(Direct) marketing:

Contacting you for marketing purposes and informing you about (new) products, services, contests, promotions, and offers from us and other companies within Lodewijckx Group.

Personalization and targeting:

Tailoring our website(s), newsletters, digital applications, and especially advertisements to your preferences or profile.

To send you targeted offers and promotions that match your preferences or profile or to avoid sending you the same message through various channels multiple times.

To combat fraud and/or misuse of our digital platforms and applications.

Market research and analysis

We may use your data and consumer profile to evaluate our products and services.

To comply with our legal obligations.

It may happen that we are legally required to retain and/or disclose certain personal data about you to government authorities. In the context of a police or judicial investigation, we may be required to confidentially disclose certain data to the necessary authorities.

New purposes

We may use your data for new purposes not yet provided for in our privacy policy. In that case, we will contact you via email or the website before using your data for these new purposes to inform you of changes to our privacy rules and allow you to refuse your consent.

6. Minors

Lodewijckx Group ensures the privacy of minors is protected and encourages parents to actively engage in their children’s online activities.
Lodewijckx Group will not knowingly or intentionally collect personal data from minors.

7. Securing your personal data

Lodewijckx Group takes appropriate and necessary organizational and technical security measures to protect your personal data and privacy, thereby preventing the loss, unlawful use, or alteration of information we receive. This is a best-effort obligation, not a results obligation.

The number of employees in our company with access to your personal information is limited and carefully selected. These employees are granted access to your personal information only as far as they need it to perform their duties properly.

Our websites sometimes contain links to third-party sites (e.g., social media, event organizers we sponsor) whose terms of use do not fall under the scope of this privacy policy. Read their policies on protecting your personal data carefully.

Regarding the international transfer of personal data, we protect your data in accordance with the level of protection required by European regulations.

8. Transfer of personal data

We do not sell or transfer personal data to third parties or commercial partners.

If Lodewijckx Group transfers personal data to third parties, this is done with explicit communication explaining the third party, the purposes of the transfer, and the processing. Where legally required, we obtain your explicit consent. You also always have the opportunity to object.

9. Right of access and correction

You always have the right to access, correct, delete, and object free of charge to the processing and transfer of your data. You can contact us via email: marketing@cocovite.be or by mail at: Lodewijckx nv, Eindhoutseweg 32, 2431 Veerle-Laakdal.

To exercise your right of access and to prevent any unauthorized disclosure of your personal data, you must provide proof of identity. We therefore ask that you include a copy of the front side of your ID card with your written request via email or mail.

Lodewijckx Group has one month to respond to your request. Please note that this period begins once Lodewijckx Group has received your request in writing and has all the required information to fulfill your request.

10. Right to object to the use of your data for direct marketing or commercial purposes

You always have the right, without providing a reason, to object to the use of your personal data for direct marketing purposes and to the transfer to third parties.

If you provide us with your email address, you may receive emails from us with information about products, services, and events.

You can unsubscribe from further commercial or promotional emails via the unsubscribe link provided in each email campaign (at the bottom of the email). Editorial newsletters also include an unsubscribe link.
If you want to unsubscribe from all possible commercial or promotional emails from Lodewijckx Group, contact us at marketing@cocovite.be

Please note: we reserve the right to contact you electronically as part of executing your contract or if the law requires us to do so.

During an internet visit to a website of Lodewijckx Group, cookies, files, and technologies may be used that store information on your devices (PC, laptop, smartphone, tablet, etc.) or access information already stored on your devices.

Visitors to our websites accept the use of these cookies, files, and technologies by our company. If cookies are disabled in your browser, we cannot guarantee optimal site functionality.

We ensure that the files and technologies Lodewijckx Group uses do not contain viruses or other harmful applications. These files and technologies are sometimes temporary (session cookies, which are deleted when you close the browser), sometimes permanent (persistent cookies, which remain until they expire or you delete them), or sometimes both.
Some of these cookies, files, and technologies are placed and managed by third parties and are necessary to share information via social media and/or enable certain applications on our platforms. If third parties use such files and technologies on a Lodewijckx Group website to collect, process, and possibly enrich automated data, Lodewijckx Group is not responsible for this.

12. Google Analytics

The websites of Lodewijckx Group use Google Analytics, a web analytics service provided by Google Inc. (“Google”).Google Analytics uses “cookies” (small text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your website usage (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to monitor how you use the website, compile reports on website activity for website operators, and provide other services related to website activity and internet usage.

Google may transfer this information to third parties if required to do so by law or if these third parties process the information on Google’s behalf. Google will not combine your IP address with other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do so, you may not be able to use all the website’s functionalities.

By using this website, you consent to the processing of information by Google in the manner and for the purposes described above.